IT Service Desk Lead

IT Service Delivery Leader - London, city

Hybrid - 65-70k + Bens

International Law Firm require an IT Service Delivery Manager to manage a small IT team of first and second line support specialists and also 1 Senior service desk analyst.

The role holder will be very hands on, with extensive legal IT support experience, and will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology.

The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team (Applications, Infrastructure and Training). The role will be responsible for some vendor relationships, asset management and hands on support.

Previous law firm experience within a Microsoft and ITIL environment is required.