Senior Administrative Officer (Membership Services)

Within the Membership Services & Constitution Department at Unity House, London, you will contribute to the delivery and continual improvement of data-driven, customer focused membership services, increasing member satisfaction and improvement to retention rates.

To succeed in this new role you will need:

• Proven ability to supervise, motivate and lead a team of administrative staff
• Demonstrable experience in the use of databases, including an understanding of database processes and the production of tailored reports
• Ability to gather, analyse, interpret information and use the information effectively
• Experience of providing excellent service to a wide range of service users including third party service providers, trade union members and trade union officers and other trade unions;
• Effective oral and written communication skills, including experience of complaint handling;
• An ability to plan, prioritise and organise your workload to meet required deadlines;
• A strong understanding of the General Data Protection Regulations (GDPR) and data confidentiality issues.

In return we can offer you a friendly working environment, a final salary pension scheme, and generous annual leave.

The closing date for receipt of applications is Friday 29 th August 2025 at 16:00 hours.

Applications are only accepted on the attached form.