Groups Reservations Supervisor

This is a full-time on-site role for a Reservations Supervisor at Globetrotters Travel & Tours. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training to staff, and maintaining effective communication with clients and team members.

Qualifications

Reservations and Customer Service skills
Communication and Customer Satisfaction skills
Experience in training and mentoring staff
Excellent organizational and problem-solving skills
Ability to work in a fast-paced environment
Previous experience in the travel industry is a plus
Proficiency in a second language is beneficial

• Ensuring a smooth confirmation of booking from go-ahead stage to the deadline , ensuring that a high standard of service is provided at all times.
• Handling each group from booking stage to confirmation to Sales/Operation team,
• Booking hotels within the required budgets.
• Mentoring team based overseas to deliver with the set deadline