Customer Relationship Executive

Customer Relationship Executive Farnborough s
Permanent / Full-Time
Competitive Salary

About the Role
Hays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough.
This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns.
You'll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business.

What You'll Be Doing

Build and maintain strong relationships with customers, suppliers, and internal stakeholders
Manage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirements
Act as the main point of contact for day-to-day customer queries and operational support
Drive order uptake, renewals, and retention, identifying opportunities to increase sales
Proactively engage customers through outbound contact, recommending suitable solutions
Prepare and manage complex quotations and vehicle orders, ensuring accuracy and compliance
Validate documentation and ensure smooth processing of all orders
Monitor performance metrics, including win rates and customer trends, sharing insights with the wider team
Support system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where required
Work collaboratively to improve processes and enhance the customer experience
Manage over-contract vehicles and identify opportunities to maximise profitability

About You
We're looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results.
You will have:

Previous experience in sales and/or customer service (essential)
Strong communication and relationship-building skills
A proactive, self-motivated approach with the ability to take ownership
High attention to detail and strong organisational skills
Confidence working with data, reporting, and numerical information
Ability to negotiate and influence effectively
Strong Microsoft Office skills

Desirable:

Experience within automotive, fleet, or financial services

What's in It for You

Opportunity to work with a globally recognised premium brand
Exposure to corporate clients and complex account management
A varied, fast-paced role with strong development opportunities
Collaborative and supportive team environment
Competitive salary and benefits package

Why Join BMW Group Financial Services?
This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth.

Apply Now
If you're passionate about delivering outstanding customer service, building relationships, and driving results, we'd love to hear from you.

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