Datacenter Operations Analyst

Data Centre Operations Analyst - (24/7 Rotation) - Hounslow

A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.

You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.

This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You'll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.

Key Responsibilities:

• Provide on-site support to clients across our data centre locations
• Maintain records and ticketing systems to track tasks and updates
• Perform audits, cabling, decommissioning, media handling, and rack installations
• Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
• Ensure the cleanliness and operational readiness of the data centre environment
• Liaise with internal teams and customers to fulfil technical requests
• Offer assistance through the Service Desk as needed, managing calls and emails
• Adhere strictly to all security and compliance procedures

Required Skills and Experience:

• Full clean UK driving license required
• Experience in a similar role (Datacentre technician, network engineer)
• Strong understanding of data cabling installation and management
• Comfortable handling customer data securely and professionally
• Familiarity with IT systems and hardware troubleshooting
• Experience using ticketing systems for workflow and task tracking
• Comfortable working rotating shifts, including nights and weekends

Desirable Qualifications:

• Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications

Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k