Time Critical 4 days on 4 days off Coordinator

Freightserve recruitment are looking for a Time Critical 4 days on 4 days off Coordinator for a well established Freight Forwarder. The company is based in the Heathrow area.

Job Description:-

The role requires a proactive and detail-oriented professional with a deep understanding of Time-Critical logistics and a track record of successfully managing both operations and customer service aspects. The Operations and Customer Service Representative in Time-Critical Logistics is a key role responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment.

Key Responsibilities:-

Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.

Implement and refine operational processes to enhance efficiency and reduce turnaround times.

Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.

Utilize data analysis to identify trends and areas for improvement in the logistics process.

Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.

Proactively communicate with customers to manage expectations and provide real-time updates on shipments.

Resolve customer issues and concerns to ensure high levels of customer satisfaction.

Implement feedback mechanisms to continuously improve the customer experience.

Qualifications:-

1. Minimum of 5 years of experience in logistics operations, with a focus on time-critical shipments

2. Strong analytical and problem-solving skills

3. Excellent communication and interpersonal skills

4. Ability to work effectively in a high-pressure, time-sensitive environment

5. Proficient in logistics software and Microsoft Office Suite

Working 4 days on 4 day off 6am - 6pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.