Export & Order Processing Coordinator

Export & Order Processing CoordinatorLocation: GuildfordSalary: £30-35k Hours: Monday -FridayInterviewing: ASAP

Are you a detail-driven professional with a passion for logistics and customer service? We are looking for an experienced Export & Order Processing Coordinator to join a fast growing organisation in Guildford!

This is a pivotal role where you will manage the full order cycle - from receipt to delivery - while working closely with international suppliers and B2B clients across the UK and Europe.

Key Responsibilities

Order Management

• Receive, validate, and enter customer orders into ERP systems.
• Confirm product availability, pricing, shipping terms, and lead times.
• Maintain accurate documentation and records throughout the order cycle.
• Ensure all order details (quantities, delivery dates, formats, currencies, pricing) are correct and communicated clearly.
• Prepare customer-specific paperwork in line with individual SOPs.
• Liaise with Chambers of Commerce and suppliers for export documentation when required.

Inventory & Stock Coordination

• Monitor stock levels and coordinate with warehouse and procurement teams.
• Alert teams to low-stock items, backorders, or delays.
• Maintain high data accuracy within company systems.

Customer Communication

• Act as a point of contact for B2B customers regarding order status and shipping updates.
• Review customer intake plans and contribute to stock forecasting.
• Provide timely updates and respond to inquiries or complaints professionally.
• Communicate with mid and senior-level client contacts, maintaining strong relationships.

Reporting & Continuous Improvement

• Generate reports on open orders, delivery performance, and KPIs.
• Support initiatives to improve order accuracy and customer satisfaction.
• Identify inefficiencies and recommend process improvements.
• Share customer feedback with internal teams to drive service enhancements.

Requirements

• Ideally 5+ years' experience in order processing, logistics, or supply chain coordination.
• Experience working with international suppliers, ideally in China.
• Familiarity with UK and European B2B clients and basic customs requirements.
• Proficiency in ERP/order management systems.
• Strong Excel or Google Sheets skills.
• Excellent communication and multitasking abilities.
• High attention to detail.
• Knowledge of export logistics, customs processes, and Incoterms (FOB, EXW, DDP).(Desired)
• Experience working with distributors, retailers, or wholesale customers. (Desired)

If you think you have the suitable skills for this role then APPLY now or email Annie, to discuss this opportunity further.

We look forward to hearing from you!

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