JDA WFM Support Lead - Reading (Hybrid) - up to £90k

Job title: JDA WFM Support LeadLocation: Reading (3 days onsite)Salary: £80,000 to £90,000 + BenefitsWorking hours: 40 hours per weekThis is a senior, hands-on role supporting a critical Workforce Management platform within a large-scale logistics environment. You will be responsible for supporting BAU activities, configuring the system, troubleshooting issues and working closely with warehouse operations and integrated systems. Key responsibilities:

• Provide functional support across BAU activities, including configuration, troubleshooting and batch monitoring
• Perform inbound, outbound and warehouse setup within the WFM platform
• Support integration with Time & Attendance systems
• Drive WFM architecture and key data points for inbound and outbound integration
• Work within defined support processes and SLAs, resolving issues within tight timeframes

Essential skills:

• JDA / Blue Yonder Workforce Management experience
• Experience supporting and enhancing WFM systems
• Strong understanding of workforce management within logistics / 3PL environments
• Experience with integrations (JDA Integrator / Connect, T&A systems)
• Ability to troubleshoot and resolve issues within tight SLAs

Desirable skills:

• Exposure to TMS or wider logistics systems
• Experience in customer-facing or support-led environments
• Strong stakeholder communication skills

If you are interested in this opportunity, please apply with your most up to date CV.