Night Resident Service Manager

• Location: London
• Hours: 8:00 PM - 8:00 AM (4 days on, 4 days off).
• Salary: £28,000 - £32,000 dependent on experience.
• Training: 3-4 weeks of daytime training to begin,

About the Role:

We are delighted to partner with our client to find a passionate and highly organised individual to join their team in London as a Night Resident Service Manager. This is a great opportunity for someone with strong customer service skills to be the main point of contact for residents during night shifts, ensuring a safe, welcoming, and responsive environment.

Key Responsibilities:

• Acting as the first point of contact for resident queries, concerns, and emergencies during night shifts.
• Conducting regular building walks to ensure safety, cleanliness, and maintenance standards are upheld.
• Handling minor maintenance issues and reporting larger problems through the appropriate channels.
• Providing excellent customer service and ensuring resident satisfaction throughout shifts.
• Ensuring security protocols are followed and responding to any security-related issues.
• Completing detailed shift reports and handing over relevant information to the daytime team.

Requirements:

• Previous experience in a similar role is helpful but not essential.
• Must have own transport and be willing to travel between sites if required.
• Strong customer service skills with a professional and approachable demeanor.
• Ability to remain calm under pressure and effectively handle emergencies.
• Presentable appearance and excellent communication skills.

Benefits:

• Competitive salary.
• 4 days on, 4 days off shift pattern for a good work-life balance.
• Opportunity to gain valuable experience within a reputable property management company.