Domestic Abuse Support Worker

Domestic Abuse Support Worker

Location: Bedford

Salary: £16,380

Vacancy Type: Permanent, Part Time (25 hours per week)

Closing Date: 26 March, 2026

The Women's Refuge is a safe haven for women and their children, fleeing domestic abuse. This new provision accommodates up to 10 women, either with or without dependent children with a safe and stable place for them to live, whilst accessing therapeutic recovery support.

As a Domestic Abuse Support Worker, you'll manage a caseload of customers who have complex needs, through their journey with the organisation's supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential.

You'll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You'll ensure that their customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies.

The ideal candidate will:

• Have proven experience of working with people who have multiple complex needs and/or domestic abuse.
• Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning.
• Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs.
• Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community.
• Have the ability to record concise, accurate case notes and support paperwork.
• Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services.
• Have knowledge of housing and benefits advice.
• Have experience of using a housing management system or other similar software.
• Have exceptional communication skills.

Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover the organisation:

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market.

They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. they have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. they are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.

They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please click apply