MIS Manager

Job Description

Role Title: Management Information Systems (MIS) Manager

Reports to: Head of IT

Reportees: Learner Support Services Administrators (LSS)

Location: Cadet Vocational College Head Office, Frimley Surrey

Overall Purpose:

The MIS Manager is responsible for overseeing the management and maintenance of the MIS within CV College, leading on data quality and accuracy, and ensuring adherence to privacy regulations (GDPR).

You will be responsible for streamlining the processes and procedures within the organisation and maximising the use of technology under the guidance of the Head of IT.

Main Duties:

Data Management & Compliance

• Ensure data quality, accuracy and consistency across MIS platforms.
• Manage timely ILR submissions and compliance with ESFA and awarding body requirements.
• Maintain strong GDPR/data protection practices and data governance standards.

Reporting & Insight

• Develop and deliver regular performance and operational reports for leadership.
• Support teams with data analysis, dashboards, and insight to inform planning and delivery.
• Identify trends and gaps in learner data to support quality improvement and funding returns.

Systems & Process Improvement

• Lead on configuration and development of MIS/LMS systems to support the learner journey.
• Streamline data processes to reduce duplication and support a paperless environment.
• Work with IT and data teams on system upgrades, integrations, and issue resolution.

Team Management & Support

• Line manage LSS Administrators and ensure efficient learner data administration.
• Deliver training and guidance to staff on MIS use and best practices.
• Work closely with Curriculum, Business Development, and Quality teams.
• Develop and analyse MIS data quality reports to improve accuracy of data and timely reporting

Being CVC

• Attend training, meetings and networking events as and when required.
• Adhere to the core values set for the whole organisation.
• Promote the College in a positive manner, including Equality and Diversity, Safeguarding, Prevent and British Values.
• Maintain the quality standards set by the College.
• Be aware of the College's policies and ensure they are not contravened e.g. GDPR, Health & Safety, IT.
• Ability to use the College's IT systems specific to job role including HR Toolkit.

Financial Management:

None

Training and Development:

Training will be offered as required as CV College uses some bespoke systems

Relationship Management:

Working collaboratively with the Business Development, Teaching and Learning, Quality and Curriculum Departments, and the Data Analyst.

Line Management of Learning Support Services Administrators

Person Specification - Qualifications and experience required for this role:

Essential

• Experience managing MIS in an education or training setting.
• Strong knowledge of database systems (e.g. SQL Server) and learner data management.
• Experience with:
  • Learner Management Systems (LMS)
  • Virtual Learning Environments (VLEs)
  • ILR returns and ESFA funding rules
  • EDI registration and certification processes
• Proficiency in data tools such as:
  • Microsoft Excel
  • Power BI or Tableau
• Ability to create and interpret flowcharts for process documentation.
• Familiarity with GDPR and data protection standards.
• Proven experience in system upgrades, integration, and project delivery.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage priorities independently and as part of a team.

Desirable

• Experience with any of the following platforms/tools:

UNIT-e; Moodle; ProAchieve; Crystal Reports; TeleForm; Visio or Lucidchart (for process mapping)

• Knowledge or experience of the education, charity, or voluntary sectors.
• Experience in office administration environments.

This role profile is not exhaustive; any other duties may be expected as appropriate to the post holder's grading and ability. The role is subject to an annual performance review and may also be subject to periodic review and amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

Cadet Vocational College: A UK-based education charity offering a broad range of vocational qualifications, designed to recognise the work undertaken by young people and adult volunteers within youth organisations.

Through us, anyone can gain a qualification that validates what they have learned in their youth group, increasing the opportunities they have to progress to further education or employment.

CV College works closely in partnership with a wide range of uniformed youth organisations to deliver internationally recognised qualifications.

Head Office: CV COLLEGE Ltd, 3 Archipelago, Lyon Way, Camberley, Surrey, GU16 7ER is in Frimley, a small town situated 2 miles (3 km) south of Camberley , in the extreme west of Surrey , adjacent to the border with Hampshire in the Borough of Surrey Heath . It is about 30 miles (50 km) south-west of Central London . The town is connected to the M3 motorway by the A331 Blackwater Valley Road.

Safeguarding: As a training provider, CV College believes in supporting all aspects of children and young people's development and learning, and keeping children safe. Our policy aims to provide all CV College staff (full time, part time or contract), with a clear and secure framework for ensuring that all children and young persons engaged in CV College activities and training are protected from harm. All applicants must be willing to undergo Child Protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

All our Child Protection and Safeguarding documents are available at

Internet / Social Media Checks: Please be aware that CV College will carry out an internet search including social media channels to establish that you are an individual who meets our organisational standards and expectations.

Method of Application: Your application form detailing why you are suitable for the role together with the details of two referees one of which must be your current/last employer or Head teacher and the second is not a family member or personal friend, to be sent to the HR department, via the button below. You may include a CV as additional information although the application form must be completed in full.

Signed by (post holder) Date