Senior Fundraising Operations Database Officer

Senior Fundraising Operations Database Officer

King's College Hospital Charity

Salary: £37,000 per annum

Location: Hybrid role based between home and office in South London with a minimum of one day per week in the office

Contract: 8 to 9 month contact (maternity cover)

Closing date for applications: midnight on Monday 31st March

Interviews: Monday 7th April, held in person

Are you an experienced database professional keen to play a key role in providing operational and database support services to fundraising and communications colleagues for Kings College Hospital Charity, an organisation dedicated to supporting life-changing care for patients at King's College Hospital NHS Foundation Trust.

Charity People is delighted to be working with King's College Hospital Charity to recruit a Senior Fundraising Operations Database Officer. Working within the Fundraising Operations team, you will lead on a number of weekly and monthly data import processes ensuring income and supporter contact data from third party online platforms and agencies is loaded accurately to enable financial reconciliation.

About the charity

King's College Hospital Charity became an independent charity in 2016 and have worked in close partnership with King's ever since to fund initiatives that help to take care further and improve how patients feel in hospital.

King's patients are at the heart of everything the charity does. They make the best care for patients possible by raising money for cutting edge equipment and facilities, supporting staff, innovative research and pioneering treatment. They support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care.

As Senior Fundraising Operations Database Officer, your core responsibilities will include:

• Lead on the import of data from various income streams, ensuring accuracy and quality as data is transferred between the CRM and other platforms, and Excel
• Investigate and resolve anomalies, liaising with suppliers, third-party agencies, or colleagues.
• Lead of ensuring month-end processes are completed to allow financial reconciliation, identifying and resolving issues with colleagues or suppliers.
• Contribute to data selection procedures and technical solutions to import data, identifying opportunities for improvement.
• Undertake data marketing selections, in conjunction with the Database Manager, working closely with fundraising colleagues on selection criteria while maintaining data integrity and quality checks.
• Cover Supporter Services Assistant role during leave, handling supporter enquiries, processing income, sending thank you letters, managing complaints, and updating CRM (ThankQ) with supporter requests.
• Set up new CRM users and deliver induction training, maintaining support materials and user guides.
• Support the Database Manager in providing database support to end users, solving queries and promoting CRM use across fundraising.
• Represent Fundraising Operations on cross-team projects, contributing expertise to new fundraising products and systems.
• Identify and improve team processes with the Supporter Services Assistant and Database Manager, updating internal guides and FAQs.
• Line Management of the Supporter Services Assistant.
• Continuously develop, review and improve the use of Power BI dashboards across fundraising and communications and to develop new and update current Charity CRM reports in support of the Fundraising and Communications operational plans, working closely with the Database Manager.
• Collaborate with the Database Manager, Supporter Services Assistant and Fundraising and Communications colleagues to identify opportunities to support colleagues with operational tasks.
  

We'd love to see applications from individuals with the following skills and experience:

• Advanced Microsoft Office skills, particularly Excel, Power Query, Word and Outlook
• Experience of working with Customer Relationship Management (CRM) databases
• Experience of data import protocols - extracting data and transforming it ready for import.
• Line management experience with excellent interpersonal and communication skills
• A highly organised, and thorough approach to work with meticulous attention to detail and ability to work on own initiative
• Ability to see projects through from start to finish managing time and tasks effectively
• Proven success in delivering fully integrated digital content, adaptable to a range of audiences
• Ability to multi-task, managing a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
• Experience of undertaking data selections for marketing mailings

How to apply

To formally apply we will need a CV and Supporting Statement. If you would like to apply for this role or to have an informal confidential chat, please apply via the link below with a copy of your CV in the first instance or email Alice Wood at Charity People to find out more.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.