Desktop Support Engineer

Looking to recruit for an Infrastructure Engineer based in the North of England - they are looking for a strong MSP background to work with their sites in the UK.

About the role

Working for an MSP helping customers build a better business by blending technology and strategy. Offices in the UK HQ near Leeds.

Your main responsibilities will include:

• Managing the IT infrastructure: This may include maintaining servers, storage devices, networking equipment, and other hardware.
• Systems Administration: you will be responsible for installing, configuring, and managing operating systems, middleware, and applications across the infrastructure.
• Ensuring security: This includes developing and implementing security policies following best practices, monitoring system activity, and responding to security incidents.
• Maintaining software and applications: You oversee the installation, maintenance, and upgrading of software and applications used by the client.

Some of the skills we are looking for

Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.

Able to implement, manage and improve an IT Service Management Platform - ideally having had direct experience of ConnectWise.

Highly organised, able to identify what is important and what is urgent, then prioritise accordingly.

Comfortable communicating with senior stakeholders, executives and leaders.

Experience of operating in virtual team environments.

Intermediate level user in Microsoft packages especially in Word, Power Point and Excel.

Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, Software Deployment, M365).

Basic networking knowledge - firewalls, LAN configuration, troubleshooting, etc.

Exceptional customer service skills and the ability to communicate technical issues to non-technical users.

Please apply for further information.