Head of Client Services

Head of Client Services - Healthcare

Are you a proven leader in client services looking for your next big challenge? We're partnering with a fast-growing organisation in the occupational health sector that's on a mission to redefine service excellence and customer experience.

This is a senior leadership role with real influence. You'll report at director level and take full ownership of client relationships, service strategy, and operational performance. If you thrive in dynamic environments and love driving innovation, this is the opportunity for you.

Key Responsibilities:

• Lead and develop the Client Services team.
• Drive service innovation and process improvements.
• Oversee client satisfaction, retention, and growth initiatives.
• Collaborate across Operations, Marketing, and Clinical teams.
• Manage KPIs, budgets, and performance metrics.

What's in it for you?

• Join a forward-thinking business committed to public health and employee wellbeing.
• Lead a talented team and shape the future of client services.
• Enjoy autonomy, strategic input, and the chance to make a measurable impact.
• Excellent working environment

About you:

• Strong leadership experience in client services, customer success, or account management.
• Strategic thinker with excellent communication and stakeholder management skills.
• Passion for service excellence and continuous improvement.
• Experience within the sector would be a bonus but isn't essential

If you're ready to take the next step in your career then apply now!