Returns Co-Ordinator

Customer Returns Co-Ordinator - Dartford

Have you got previous experience as a Customer Returns Co-Ordinator? This role involves inspecting returned goods, working closely with Customer Services, Warranty, and Warehouse teams, and supporting both internal and external customers!

What We're Looking For:

• Previous experience in a customer returns department
• Proficient in data inputting
• Strong verbal and written communication skills for effective interaction
• Decision-making skills, especially in high-pressure situations
• Flexibility to adapt to changing circumstances and priorities
• Strong organisational and multitasking abilities to manage multiple priorities effectively
• Attention to detail in planning, execution, and follow-through
• Proven track record of achieving and exceeding goals and objectives
• Proactive, enthusiastic, and driven
• Flexibility to work beyond normal business hours when required

As a Customer Returns Co-Ordinator, you will play a key role in ensuring operations run smoothly and efficiently. Your responsibilities will include:

• Manage Customer Returns efficiently and timely, ensuring performance targets are met
• Receive customer returned products and check contents against the Sales Order Return
• Verify Sales Warranty validity and liaise with Customer Services to resolve discrepancies
• Resolve discrepancies in information supplied in the Sales Order Return
• Ensure unwanted returns are processed according to procedure, performing quality control and basic investigation checks as needed
• Maintain accurate records on management system (BC) and Excel
• Report progress of returns to Warranty, Customer Services, and Accounts departments
• Manage the scrapping of returns, including warehouse management system transactions, storage, and physical handling
• Investigate complaints related to returns issues and delays, resolving them promptly
• Manage physical items in accordance with Quarantine process requirements
• Support the supervision of on-site rework events
• Collaborate with engineering, Quality, and Customer Service departments to ensure proper analysis and documentation of warranty claims

Benefits:

• Competitive salary of 27,000 per annum.
• Opportunities for career development.
• Free parking available on-site.
• Supportive and friendly work environment.

How to Apply:

If you are a self-motivated individual who thrives in a fast-paced environment and enjoys building relationships with customers, then this is the role for you! Don't miss out on this exciting opportunity to join their team as a Service Co-ordinator. Apply now to take the first step towards a rewarding career in sales!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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