Specialist Debt Adviser

Specialist Debt Adviser Location: East London (outreach-based with some hybrid working)Salary: £38,000Hours: Full-time, 35 hours/weekContract: Permanent or fixed-term (subject to funding)

We are delighted to be supporting a lovely London-based charity delivering face-to-face financial advice to recruit an experienced and accredited Specialist Debt Adviser to join their team.

This role is perfect for someone who is confident handling complex debt cases, enjoys client-facing work, and is passionate about reducing financial exclusion in underrepresented communities.

Key responsibilities include:

Managing a caseload of debt advice clients, delivering FCA-compliant advice

Providing full casework support, including creditor negotiation and sustainable repayment plans

Supporting and mentoring junior staff and contributing to service quality and development

Working across outreach locations, with some flexibility for hybrid/home working

Contributing to the development of new services and supporting organisational learning

The ideal candidate will have:

A valid Level 3 accredited qualification in Debt Advice (e.g., CMA, IMA, Wiser Adviser)

At least two years experience in delivering debt advice and casework

Strong understanding of debt solutions including DROs, DMPs, Breathing Space, and bankruptcy

Excellent communication and interpersonal skills, and a non-judgemental approach to support

A collaborative, proactive approach to working in a small team

Benefits include:

25 days annual leave + bank holidays + your birthday off

£200 home-office equipment allowance

Costco membership

3% pension contribution

Employee Assistance Programme

Flexible, hybrid working depending on business needs

An enhanced DBS check will be required for this post.