Mortgages Administration Team Leader

Job Title: Mortgages Administration Team Leader

Location: Buckinghamshire, Chalfont St Giles Office

Salary: Up to 35,000 + up to 15% bonus

Hours: Monday to Friday 9 am to 5 pm

Benefits:

• Private Medical Healthcare
• Contributory Pension Scheme
• Life Assurance
• Dental Plan
• Free Eye Tests
• Annual Leave Purchase Scheme
• 25 Days Annual Leave + Bank Holidays
• Regular Social Events
• Perk Box Benefits
• Career Development Opportunities

About our Client:

Step into the world of our client, an esteemed and award-winning Financial Services that stands tall in the realm of financial excellence. Recognised for their outstanding products and top-notch customer service, they have carved a niche for themselves through continuous improvement and a commitment to success.

Your contributions are not just acknowledged, they are celebrated with The Employee Recognition Scheme. It brings your achievements into the spotlight, with quarterly awards and thoughtful gifts that recognise your dedication. Recently, a member of their team was recognised as an Elite Woman in Finance, showcasing their duty to promoting not just women but individuals across diverse backgrounds within the finance sector.

About the Role:

We are looking for an enthusiastic individual to join its busy Mortgages department. This is a fantastic opportunity for a highly organised and customer-focused professional to lead the Mortgage Administration team, overseeing processes from initial application to completion.

The ideal candidate will have strong administration and customer service skills, along with experience in team leadership. Professional study opportunities are available for the successful applicant.

Responsibilities:

• Lead and develop the Mortgage Administration team, ensuring a high standard of service to customers.
• Manage the day-to-day priorities of the administration team.
• Develop and coach Operations Administrators, supporting their professional growth.
• Work collaboratively with other departments to create a best-in-class service.
• Communicate effectively with customers, brokers, and solicitors to ensure a smooth mortgage process.
• Oversee all aspects of mortgage administration, ensuring compliance with MCOB regulations.
• Provide training on mortgage processes and systems to new and existing team members.
• Support the Completions Team when required.

Experience required

• Previous experience as a Team Leader within an office environment.
• Strong customer service skills, preferably within financial services or legal sectors.
• Knowledge of mortgages, retentions, freehold, and leasehold properties (desirable).
• Excellent communication skills - both verbal and written.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and the ability to work collaboratively across departments.
• A can-do attitude, with a willingness to go the extra mile.
• Ability to remain calm and professional in a fast-paced environment.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgages Administration Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC