Assistant Store Manager, Retail

Assistant Store Manager, pop up retail & fan experience

2 Months - Temporary Contract - Entertainment, Music & Sports Merchandise Retail

Carnaby Street, Soho, London, W1F 9PB

Teliporter is hiring for a retail pop up shop, Assistant Store Manager in Carnaby Street, Soho, London. You'll be working on behalf of exciting entertainment, sports, popular culture, music and recording artist brands, launching pop up retail activations to sell official fan merchandise. If you're experienced in retail management, event-based marketing, visual merchandising, retail sales, people management or have team leadership or supervisory experience, we're keen to hear from you!

Position: Retail Manager, Assistant Store Manager, Supervisor, Team Leader

Purpose: Support the Store Manage in the successful operation of a popup shop, overseeing all customer experience, retail sales, visual merchandising, shop floor management, marketing, sales promotions, team leadership, administration and reporting activity etc.

Location: Carnaby Street, Soho, London, W1F 9PB

Role Type: Temporary, Contract, Temp, Fixed Term Contract, FTC

Start Date: 01 / 07 / 25

End Date: 31 / 08 / 25

Hours: up to 40 hours per week

Gross Rate: £17.00 per hour

Overview:

As the Assistant Shop Manager, you will play a key role in supporting the Store Manager in the day-to-day operation of a high-energy, event-driven pop-up retail store. You'll help lead a team in delivering outstanding customer service, optimising visual merchandising, driving sales and ensuring a seamless and immersive experience for fans.

This is a hands-on, collaborative position ideal for someone who thrives in fast-paced environments and enjoys contributing to all aspects of retail operations. It offers the opportunity to be involved in pre-event build and post-event breakdown activity.

Responsibilities:

• Support the Store Manager in running all aspects of the store, stepping up when required in their absence

• Motivate and guide the store team to maintain excellent customer service and fan engagement

• Assist with floor management and operational execution to maximise footfall, conversion rates and average order value (AOV)

• Support the coordination and presentation of product launches, promotions and point-of-sale materials

• Ensure stock levels are maintained through close collaboration with the warehouse, store teams and merchandising teams

• Assist with visual merchandising to ensure alignment with brand standards

• Help plan and maintain effective staff rotas, ensuring appropriate coverage during peak trading periods

• Contribute to staff briefings, task delegation and shift management

• Maintain records related to attendance, performance and timesheets, feeding into payroll processes

• Uphold store compliance, including health & safety, PCI-DSS and other statutory obligations

• Contribute to the pre-event setup and post-event breakdown of the pop-up store

• Provide real-time feedback and performance insights to the Store Manager and relevant stakeholders

• Work flexibly to support the needs of the store during events, including evenings and weekends

Candidate Profile:

Ideally, you'll have retail management, visual merchandising, retail sales, people management, team leadership or supervisory experience, within a retail environment. Alternatively you may have been involved in event-based marketing, promotions or sales. If you have an interest in; media, entertainment, sports, pop music and recording artists, it would be beneficial.

Experience:

• Retail management or supervisory roles, ideally across high-traffic, fast-paced or event-based environments

• Sales, marketing and product promotion with the ability to achieve KPI & revenue targets

• Supporting teams in achieving KPIs and delivering excellent customer service

• Familiarity with merchandising, stock control and operational processes

• Strong understanding of compliance, customer care and retail standards

• Building and maintaining stakeholder relationships

• Working with major sporting, entertainment or music events, alternatively brand-led retail programmes

Personal Attributes:

• A proactive team player who leads by example

• Strong interpersonal and communication skills

• Comfortable in a dynamic, high-pressure, customer-facing environment

• Flexible, adaptable and enthusiastic about new challenges

• Available for weekend, evening, and extended event hours

Come create something incredible with us. Join the Teliporter community today.

We welcome applications from people of all backgrounds, experiences and identities. We're committed to building a diverse and inclusive workplace where everyone belongs and has the chance to thrive.