Customer Success Associate

Customer Success Associate

Three days hybrid Canary Wharf

£45,000 £50,000

Are you passionate about building strong client relationships and delivering real value? Our client is looking for a Customer Success Associate to join a growing team in Canary Wharf. This is a fantastic opportunity to be the second hire in a scalable regional Customer Success model, supporting UK and European clients in the Cyber space.

About the Role

As our client s Customer Success Associate, you ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from their services. You ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

They are looking for someone who s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, they would love to hear from you.

What You ll Be Doing:

• Acting as the main point of contact for your assigned accounts.
• Understanding client goals and creating tailored success plans.
• Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions.
• Building and executing renewal strategies, forecasting risks, and ensuring timely renewals.
• Spotting upsells and cross-sell opportunities.
• Driving product adoption and engagement using proven playbooks.
• Preparing clear executive updates and contributing to QBR materials.
• Championing service value and client satisfaction.

What They re Looking For:

• 1 3 years experience in Customer Success or Account Management (ideally in tech, managed services, or SaaS).
• Strong communication skills, with confidence in executive-level and technical conversations.
• Experience supporting renewals and structured success planning.
• Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services.

If you re ready to make a real impact and grow your career in a supportive, forward-thinking environment, apply today!