Technical Projects Operations Manager

Technical Projects Operations Manager

Location: Rural Tonbridge (Hybrid)

Salary: £60,000 + Quarterly & Annual Bonuses

Are you a technically minded project manager who still enjoys rolling up your sleeves when needed?

Do you thrive on creating order from chaos and building processes that actually work?

Would you like to join a rapidly growing MSP where your ideas will directly shape how projects are delivered?

If you are ambitious, commercially aware, and ready to propel your career towards a future Head of Projects role, this could be the opportunity you have been waiting for.

The Opportunity

This is a brand-new role with a growing Managed Service Provider based near Tonbridge, offering a rare "blank canvas" to define and shape how projects are delivered.

You will take ownership of client projects from day one, ensuring they are delivered profitably, on time, and to a consistently high standard. Whilst also creating the frameworks, governance, and processes that will scale with the business.

You will join the leadership team from day one, working closely with the Managing Director, and will have the autonomy to design how project delivery should look in a modern, ambitious MSP.

This is an ideal next step for someone who has already managed IT projects in an MSP or professional services environment and wants to move into a leadership role with a clear progression path:

• 2026: Head of Projects
• 2027/8: Director of Projects (with full P&L ownership)

What You Will Do

• Take ownership of a varied pipeline of hardware, professional services, and supplier projects.
• Deliver projects on time and within budget, maintaining consistent profit margins.
• Build and implement repeatable project delivery frameworks within ConnectWise.
• Create structured handovers between Sales Projects Service.
• Develop governance, reporting, and resource planning models.
• Collaborate with Account Managers to identify and scope new project opportunities.
• Produce proposals and Statements of Work.
• Lead and mentor a small but growing projects team (1 initially, expanding to 2-3 by 2026).
• Report directly to the Managing Director and contribute to quarterly and annual strategy sessions.

What Success Looks Like

• Consistent project profitability.
• Standardised, reportable delivery processes.
• High client satisfaction and repeat business.
• Effective use of tools such as ConnectWise, BrightGauge, Rewst, and Hudu.

What You Bring

Essential:

• Proven IT project management experience within an MSP or IT services company.
• Strong technical grounding across Microsoft 365, Azure, networking, security, and hardware.
• Commercial awareness and experience managing budgets and margins.
• Confident in producing proposals, SOWs, and managing suppliers/vendors.
• Process-driven with the ability to build structure in a fast-growing environment.
• Excellent communication and client relationship skills.
• Ambitious and ready to grow into senior leadership.

Desirable:

• Project management certifications (Prince2, AgilePM, PMP).
• Previous P&L accountability.
• Experience building or formalising a project function.

The Rewards

• £60,000 salary
• Quarterly bonus (up to 5% of salary)
• Annual bonus (up to 10% of salary)
• Clear, achievable performance metrics tied to delivery, profitability, and revenue.
• Leadership development and mentoring.
• Opportunity to play a key role in the company's strategic growth.

If you are ready to take the lead, shape project delivery from the ground up, and fast-track your career in a thriving MSP then this could be the move that defines your next chapter.