Neighbourhood Housing Lead

Neighbourhood Housing Lead
Salary: 35,951 plus 1,300 Essential Car User Allowance (if Criteria Met)
Hours: Fulltime, 35 hours per week
Persona: Agile 1-2 days office/patch attendance required

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
This area/patch covers: Lewisham, Bexley, Dartford, Folkestone and Hythe, Gravesham, Greenwich, Maidstone, Medway, Sevenoaks, Swale, Tonbridge and Malling.

Why choose US?
We offer a competitive annual salary and staff benefits package.

• Strong family-friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme - double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Westfield Health Cash Plan
• Great places to work certified (Apply online only)
• Best Workplaces for Women
• Employee discount/benefits portal

As the Neighbourhood Housing Lead, you'll be responsible for the following:

• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in.
• You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around (Apply online only) homes.

The successful candidate should:

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You'll be able to problem solve and will pride yourself on your grit and determination.
• You'll have a can-do attitude and be motivated by keeping promises to residents.
• You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department

If you are interested in this role and have the experience required, then apply without delay!

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.