Learning Facilitator

16 hours per week over 38 weeks per year, Term Time Only

Here at Kingston College, we are looking to appoint a Learning Facilitator to join our Learning Resource Centre (LRC).

The Learning Resources Centre (LRC) service at South Thames Colleges Group provides resources and support to staff and students through Learning Centres situated at each college site and through digital resources and services delivered across the Group.

Based at Kingston College, the Learning Facilitator will work in a frontline customer service role, joining the Learning Resources Team to help students and staff to use facilities and resources. You will deliver a high standard of customer service and support and actively encourage the effective use of LRC resources and services. This will include supporting students to use their college systems, digital learning resources and apps. It will also include helping students on a diverse range of courses to find and use resources for their coursework, including books and e-books.

As our Learning Facilitator, we'd like you to hold a Level 3 qualification and have experience of working in a customer focused environment, delivering a good or better level of customer service. You'll have a strong attention to detail, good problem-solving skills and excellent knowledge of Microsoft Office, to include PowerPoint, Excel, Word and Outlook. We'd also like you to have good verbal and written communication skills, including the ability to adopt an approachable manner when dealing with customers. Experience of providing technical support to customers is desirable.

Closing date for the return of a complete online application is 2nd November 2025.

The benefits package includes generous annual leave. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. The benefits package will be pro-rated for part time staff.

South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.