Operations Manager

Job Title: Operations Manager

Location: Stratford

Job Purpose: Oversees and coordinates maintenance activities for residential and commercial properties. This role ensures that all properties are well-maintained, repairs are conducted promptly, and tenant issues are resolved efficiently.

Key Responsibilities:

1. Maintenance Coordination:
   • Schedule and coordinate routine maintenance and emergency repairs.
   • Assess the pricing of maintenance services to ensure they fall within the budget while maintaining high standards of quality.
   • Liaise with contractors and maintenance staff to ensure timely completion of tasks.
   • Create and send PO to the subcontractors.
   • Approve the subcontractor invoice and send it to the finance team for payment.
   • Liaise with the procurement department for materials.
   • Issue reports and invoices to the client.
2. Client Relations:
   • Respond to client s maintenance requests and concerns promptly.
   • Maintain positive relationships with clients, addressing their needs and ensuring satisfaction.
   • Communicate maintenance schedules and activities to clients to minimise disruptions.
3. Record Keeping:
   • Maintain accurate records of maintenance activities, including work orders, certificated, access confirmations and repairs.
   • Update property maintenance software with maintenance jobs data and client requests.
   • Track and manage maintenance budgets, ensuring cost-effective solutions.
4. Compliance and Safety:
   • Ensure all maintenance activities comply with relevant laws, regulations, and safety standards.
   • Coordinate with the client to address any compliance issues.
   • Promote a safe working environment for maintenance staff and contractors.
5. Vendor Management:
   • Evaluate and select contractors for maintenance projects.
   • Negotiate contracts and manage relationships with service providers.
   • Ensure quality workmanship and adherence to contract terms.
6. Reporting:
   • Prepare regular reports on maintenance activities, expenses, and profitability
   • Provide updates to the line manager on ongoing projects and potential issues.
   • Recommend improvements and preventive maintenance measures.

Qualifications:

• Education: High school diploma or equivalent; an associate or bachelor s degree in property management, business administration, or a related field is preferred.
• Experience: Minimum of 5-10 years of experience in property maintenance, construction, property management, or a related field.
• Skills:
  • Strong organisational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in property maintenance software and Microsoft Office Suite.
  • Ability to multitask and handle high-pressure situations.
  • Knowledge of maintenance procedures and safety regulations.
  • Perfect verbal/writing English skills

Personal Attributes:

• Attention to detail and problem-solving skills.
• Proactive and self-motivated.
• Ability to work independently and as part of a team.
• Professional demeanour and strong work ethic.
• Positive attitude

Working Conditions:

• Primarily office-based with site visits if required
• It may require occasional evening or weekend work to address emergency maintenance issues.

If you are interested please apply directly or contact Angel Rhodes for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.