Senior Technical Support Analyst

The Honourable Society of the Middle Temple have an exciting opportunity for an Senior Technical Support Analyst to join their dedicated team.

Location: London, EC4Y 9BT

Job Type: Full Time, Permanent

Salary: £40,000 £45,000 per annum

About Middle Temple:

As one of the four Inns of Court, we are proud to provide support, education and accommodation to barristers at every stage of their careers. The Inn awards just over a million pounds in scholarships each year, with the majority going to students commencing the bar vocational training course, some to students doing a post-graduate law conversion course, plus smaller amounts for ad hoc overseas placements, essay prizes etc.

The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world.

Senior Technical Support Analyst The Role:

In this fulltime role (37.5 hrs p/w) you will be working in conjunction with the Technical Support Analyst, in a predominantly Microsoft environment, you will be the first point of contact for any IT issues that arise. You will ensure that calls are logged in the service desk and see them through to resolution. You will be responsible for managing IT resources and the cloud technologies that support the business, to ensure the Inn s technology & infrastructure runs smoothly and efficiently.

Senior Technical Support Analyst Key Responsibilities:

- To provide first, second and third line support of systems and software liaising with external support companies as required

- Maintain network security and to administer staff & user access through Active Directory, O365 and Azure

- Maintain and creating new IT documentation where appropriate

- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware and any associated ITSM services

- Log all reported issues into the Inn s helpdesk

- Support and manage the Inn s network infrastructure (switches, access points and firewalls) making changes where required

- Support and manage the Inn s virtual hypervisor (VMware) and hyperconverged infrastructure (Nutanix) ensuring any issues are resolved, ensuring compliance with essential patches and updates

- To administer the purchase of IT supplies, including toner, while working within the budgetary constraints in place

Senior Technical Support Analyst You:

- A relevant qualification e.g. University level degree or equivalent/qualified by experience

- Technical knowledge of IT infrastructure

- Experience of a similar working environment &/or understanding of the workings of the Middle Temple or other not-for-profit organisation.

- Proven experience in IT support or similar role.

- Experience of working in the not-for-profit sector, both registered charities and organizations under Royal Charter, or similar preferred

- Experiencing troubleshooting Windows 10/11

- Good knowledge of networking e.g. DHCP/DNS/VLANS cabling & patching.

- Experience supporting iOS devices and MDM solutions

- Knowledge of system security (e.g. intrusion prevention systems) and data backup/recovery

- Minimum of 3 years management experience of Active Directory/Azure Active Directory, Group Policy, Windows Server 2012 and above, Microsoft 365 admin centre, Microsoft Exchange on premise & online etc

- Management experience of VMWare

- Thorough and broad knowledge of the IT industry, including current trends and development in technologies

- Excellent communications and interpersonal skills with the ability to communicate effectively (verbally and in writing) at all levels e.g. ability to explain IT concepts to non-IT professionals

Senior Technical Support Analyst Benefits:

- Generous Annual leave entitlements

- Life Assurance

- Employee Assistance Programme (online resources and access to confidential counselling services)

- Private Medical Insurance (including gym membership)

- Medical Cashback Scheme (e.g. for dental, optical)

- Generous Pension (12% employer contribution)

- Season Ticket Loans

- Access to a Range of Learning & Development Opportunities

- Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London

Closing date: 10am on 10th February 2025.

Interviews: 17th February 2025.

Application Process:

Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

To submit your application for this exciting Senior Technical Support Analyst opportunity, please click Apply now.