Operational Support - Heathrow Airport

We have an exciting administrative position to join our Heathrow Team, to work on a 4 on 4 off rotation, with working hours 6pm-6am.

Purpose:

The Operational Support is the voice of KONE, focusing on specific admin domains.

You will be responsible in providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting.

The Operational Support is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. And you will be mainly interacting with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.

The Operational Support ensures responsiveness towards customer by keeping up with quality and SLA levels.

Key Responsibilities:

General administrative support for the Heathrow Service Contract and Maintenance Supervisors:

• Running daily reports
• Data entry - creating and updating records and databases
• Receiving maintenance visit sheets and closing service orders
• Managing invoices
• Ordering clothing items/tools for engineers
• Ordering stationary/office supplies
• Ordering parts to cost centre as per management request (non-stock or quote items)
• Locating stock placement in stores
• Managing call outs
• Creation of Service Orders
• Receiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
• Chasing up missing engineer timesheets with shift managers
• Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payroll
• Manage any Payroll queries/amendments
• Manage and resolve and customer queries
• Ad hoc administrative tasks

Key Skills:

• Good customer service experience
• Capability to have basic technical understanding is an asset
• Experience in inter-office and customer communications
• User knowledge of Salesforce, SAP, Maximo is desirable
• Previous working experience in relevant field is beneficiary
• Contractual and financial understanding
• Experience in reporting, data management and general admin
• Good communication & interpersonal skills
• Good written & spoken English
• Good skills with MS Office tools and applications
• Highly organized, detail-oriented & ability to multi-task at ease

What KONE can offer:

We offer a competitive salary, 20 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.