Membership Administrator

The Union have a new opportunity for a Membership Administrator to join the team.

Salary: £45,057 p.a. (inclusive of London Weighting)
Hours: 35 per week
Contract: Permanent and full time
Location: Carlow Street, London NW1
Closing Date: 10 November 2025 at 10.00 am.

About Us:

The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to The Union.

Membership Administrator - The Role:

The Union is seeking a Membership Administrator, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis. In this exciting role, reporting to the Head of Membership, your main duties will be:

• To maintain national membership records, in accordance with The Union's statutory obligations
• To process applications for membership, telephone and online, in accordance with The Union's Rules and Regulations
• To respond to enquiries, providing initial advice and information to members, prospective members, branches and The Union staff by telephone, email and in writing concerning membership and subscription issues
• To correspond with members concerning their membership status
• To calculate subscription refunds or arrears, liaising with the Finance team to ensure cheques or cash refunds are correctly entered and recorded
• To liaise with the Legal Department to verify the eligibility of members for legal assistance, arranging for the collection of arrears of subscriptions where necessary

Membership Administrator - You:

• You must be educated to GCSE level or equivalent experience (inc. Maths & English)
• Experience of a similar working environment and/or understanding of working for a trade union or other not-for-profit organisation
• You will need sound organisational, communication and interpersonal skills

Benefits of working for the The Union:

• Generous holiday entitlement of 35 days annual leave plus 8 bank holidays, and 8 closure days with a pro-rata entitlement for part time staff
• Disability leave arrangements
• Special leave arrangements
• A range of family friendly policies and procedures with enhanced Maternity, Adoption, Paternity and Shared Parental Leave schemes
• An Employee Assistance Programme that provides access to 24-hour confidential counselling
• Access to advice and face-to-face intervention from a Senior Chartered Physiotherapist through the award-winning Physiotherapy Advice Line service
• Healthcare Assessment
• Flexitime scheme available by agreement where employees can vary their start and finish times or lunch breaks within the set parameters of the Work Life Balance policy
• All employees are contractually enrolled into the Universities Superannuation Scheme (USS) where currently the employee contribution is approximately 6.1% of salary and the employer contribution is approximately 14.5% of salary
• We will pay 50% of the net cost of childcare provision for children. The scheme is currently available to employees up to and including Grade G
• Interest free season ticket loans to cover the cost of a second-class season ticket between home and the office.
• The Union will assist with the cost of an eyesight test and the purchase of a basic pair of glasses, where these are required for DSE use.
• Training and developmental support.
• Access to over 300 eLearning modules through The Union's online Training Room.

Application Process

The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40% but The Union cannot guarantee that this will be agreed.

Please note that applicants should apply using the application form and CVs will not be considered. Completed application forms must be received by us by 10am on the closing date. Late applications will not be considered.

Closing date for applications: 10 November 2025 at 10 am.

Interview date: 3 December 2025.

To submit your application for this exciting Membership Administrator opportunity, please click 'Apply'.