Import/Export Clerk

We are looking for a bright enthusiastic individual who has had at least 3 years general forwarding experience especially in Exports.

Duties

• Work according to the export process: including all country specific requirements
• Responsible for customer contacts
• Assist in supplier and customer queries
• Assure timely billing as per company policy
• Deal with all aspects of Imports/Exports
• Deal with all customer issues
• Provide excellent customer service
• Correct flow of documentation
• Able to work independently within the export process
• Be able to deal with all export shipments from start to finish
• Knows supplier conditions, deliver terms, Inco terms and purchasing conditions
• Good knowledge of computer system, and invoicing
• Knowledge and experience of Customs and documentation
• Good communication skills
• Able to manage own working time effectively
• Arranging air, sea & road import bookings
• Working start to finish on files
• Looking after key accounts
• Raising Invoices
• Managing direct client accounts
• Ensure customer queries and complaints are resolved efficiently and effectively in line with our policies and procedures.

Requirements

• Proven experience in an export operational role.
• Excellent data entry skills with attention to detail.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.

Hours

Monday - Friday 7am - 4pm