IT Helpdesk Technician

Helpdesk Technician
Location: Surrey, on-site working intially before transitioning into hybrid working (2 days from home)
Salary: 25,000 - 27,000
Working pattern: Monday to Friday, 9am - 5pm

Our client is looking for a proactive Helpdesk Technician to join their IT department to provide remote support to internal users, manage service requests through a ticketing system, and assist with IT asset provisioning and maintenance.

Responsibilities

• Provide first-line technical support via phone, email, Microsoft Teams, and remote access tools

• Diagnose and resolve hardware, software, and network issues, escalating where necessary

• Set up new user accounts and IT equipment in accordance with internal build protocols

• Decommission user accounts and equipment for leavers

• Perform daily operational checks and maintain accurate records

• Build and configure client machines

• Order and track IT equipment and maintain the asset database

• Support branch locations on-site as needed

The candidate will ideally possess:

• Experience with IT ticketing systems

• Familiarity with Active Directory and Microsoft Azure/Intune

• Working knowledge of Microsoft technologies (Windows 10/11, Windows Server 2012 R2 or newer, Microsoft 365)

• Exposure to VOIP systems