IT Account Manager

Account Manager - Managed Services (MSP)

A top-ranked European Managed Service Provider is hiring an experienced Account Manager to join its growing team. This is a client-facing role focused on building trusted, long-term partnerships with mid-market and high-growth businesses.

The Role

You will act as the main advocate for your clients - managing relationships, providing strategic and technical guidance, and identifying opportunities to grow and protect recurring revenue. You'll work closely with pre-sales, delivery, marketing, and procurement teams to ensure excellent service and client satisfaction.

Key Responsibilities

• Manage and grow relationships with key client stakeholders
• Provide consultative advice on IT, infrastructure, and cybersecurity solutions
• Drive renewals, upsell/cross-sell opportunities, and revenue growth
• Act as the client voice internally, improving service delivery and processes
• Support compliance initiatives (Cyber Essentials, GDPR, risk registers)
• Contribute to client communications, campaigns, and business reviews

About You

• Proven B2B Account Manager or Client Services experience
• Must have MSP experience
• Confident communicator with strong presentation and stakeholder skills
• Commercially minded, comfortable with pricing and contracts
• Proactive, organised, and customer-focused
• Solid understanding of IT and managed services (Cloud & Infrastructure)

Why Join?

• Work with a leading European MSP delivering 24/7 global services
• Strong focus on professional development, training, and career growth
• Opportunity to make a real impact in a growing, ambitious organisation

Permanent role Excellent growth potential