HR Innovation Officer

About the Role

This position sits within a shared corporate service delivering core functions-including HR, Finance, Digital, Commercial, Security, and Estates-across multiple government departments.You'll be part of a collaborative and supportive HR Operations & Services team that plays a central role in delivering high-quality HR services. The team works closely with external service providers to manage payroll, pensions, and continuous improvement initiatives.Role OverviewThis role is key to ensuring smooth and effective service delivery across HR operations. You'll be expected to maintain a balance between speed and precision, consistently delivering high-quality outcomes while fostering a positive, solution-oriented approach. Your contributions will directly support organisational goals and help cultivate a high-performing team culture.

Key Responsibilities

• Support key projects and initiatives, including:
  • Transition of pension administration to a new provider
  • Review and transition of payroll services for boards and committees
  • Updates to career break processes
  • Accurate recording and timely reporting of sick absences
• Conduct data-driven analysis to identify service improvements and respond to related queries
• Draft clear, user-friendly guidance and communications for internal HR platforms and supporting documents
• Manage daily HR tasks related to payroll and pensions, including responding to queries via the HR service mailbox
• Collaborate with service providers to gather insights and customer feedback to inform service enhancements.
• Analyse overpayment and emergency payment data to support innovation and service improvement
• Lead quarterly overpayment review meetings, presenting data insights and impact assessments
• Take ownership of your projects and workload, aligning with business priorities
• Provide support to colleagues on complex or high-pressure tasks, promoting a collaborative team environment

Person Specification

We're looking for someone who brings a mix of technical capability, resilience, and team spirit. Key skills and attributes include:

• Excellent organisational skills and ability to deliver at a pace
• Strong written and verbal communication skills
• Confidence in following procedures and working within policy frameworks
• Commitment to delivering cost-effective, high-quality customer service
• Flexibility to adapt to changing priorities and remain calm under pressure
• Proven ability to support colleagues and contribute to team success
• Analytical mindset with the ability to challenge and interrogate data
• Ability to work independently and make informed decisions about task prioritisation
• Familiarity with HR systems and processes
• General understanding of HR policy (desirable but not essential)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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