BMS Engineer

Due to continued and planned expansion, we are looking for BeMS Service & Support Engineer within our clients Services & Solutions Division, working across multiple client locations in London.

Key Responsibilities:

• Supporting our clients by delivering effective service and support to the installed BEMS systems
• Identifying and rectifying issues which directly impact performance
• Delivering accurate on time reporting on daily activities
• Accurately identifying application faults and reporting these to clients
• Close liaison with Service Administrator for efficient delivery of work loads
• Identification of commercial opportunities for system improvement and enhancement
• Delivery against the key performance indicators and benchmarks
• 1st line 'out-of-hours' escalation support for clients
• 1st line escalation for Engineer s technical issues
• Responsible for personal Health and Safety practices, including production of risk assessments
• Work closely with clients to identify and promote carbon reducing energy efficient solutions within both the building controls and mechanical application sectors of their business
• Ensure clients are correctly and clearly updated on any medium and high priority recommendations made at the close of each visit.

Key Result areas:

• To provide superior engineering and individual performance through excellent customer service
• To seek and action all commercial opportunities
• To work within a team of engineers to improve and maintain, productivity and efficiency whilst contributing to a stable team based environment
• 1st line customer complaint resolution
• Clear client and internal communication to relay important recommendations and manage client awareness
• Person Specification:
• Literate in BMS and applications with a demonstrable work history in BMS Service
• Able to fault find on complex HVAC applications
• Flexible and adaptable
• Demonstrates honesty and integrity
• Effective communicator
• Proven experience spent in a field service environment is desirable
• Good customer facing skills
• Numerate/fully IT literate
• Commercial awareness

Salary & Benefits:

• Competitive salary based on experience and car allowance with all expenses covered
• Health insurance, retirement plans, and other company benefits.
• Training and career growth opportunities.