Guest House Duty Manager

Guest House Duty Manager

£29k + Bonus

South West London

Permanent/Full Time

Up to 40 hours per week.

Our client, based in South West London, is seeking a Guest House Duty Manager to join their team. If you're passionate about customer service and take pride in delivering exceptional guest experiences, we d love to hear from you. Apply today!

Key Responsibilities:
• Greeting and checking in guests, and making reservation changes as needed.
• Completing daily administrative tasks accurately and on time.
• Adhering to company procedures when handling bookings, phone calls, emails, cash reconciliation, and security matters.
• Managing staffing, organizing rotas, and training new employees according to company guidelines.
• Supervising staff to ensure adherence to processes and procedures.
• Coordinating with Head Office and Accounts to address any issues at the Guest House.
• Enhancing operational processes, especially in managing multiple guest house locations.
• Continuously improving guest experience and refining existing processes.
• Generating direct bookings and identifying new leads for the Guest House.
• Monitoring and working with Head Office to optimize revenue.
• Managing customer feedback and improving ratings across various review platforms.

Required Experience & Skills:
• Flexibility with working hours.
• Excellent customer service skills.
• Ability to travel around London via tube.
• Previous experience in a supervisory or management role within hospitality (Not Essential)
• Strong organizational and time management skills

For further details on this Duty Manager role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.