Debt Collection Officer - London

JOB TITLE: Debt Collection Officer

REPORTS TO TITLE: Debt Collection Manager

BUSINESS FUNCTION/ SUB-FUNCTION: Finance

LOCATION: East London

ROLE PURPOSE:

The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors' ledger, reducing the number of overdue accounts and maximising payments and minimising debt.

ROLE and RESPONSIBILITIES:

• Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
• Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
• Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
• Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
• Upload and update data to the relevant systems where debt penalties are in place
• Follow-up and monitor the payments expected to be received
• Monitor and reconcile payments with partner universities
• Monitor the debtors' report and escalate any issues of non-payment to the Debt Collection Manager
• Other duties required by the manager

ESSENTIAL SKILLS and EXPERIENCE:

• Experience working in finance operations and AR
• A high degree of computer literacy (particularly Microsoft Office applications)
• Expert in MS Excel and pivot tables
• Effective time management and planning
• Ability to work independently and strong communication skills
• Excellent written and verbal communication skills
• Strong decision making and problem-solving skills
  

DESIRABLE SKILLS and EXPERIENCE:

• Credit Control experience and working knowledge of recovery guidelines
• Degree level qualification
• HEI finance experience and background

OTHER INFORMATION:

The Debt Collection Officer will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• to GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.