Homeowner Services Officer

Homeowner Services officer - Section 20

Contract Type: Temp - perm

Euston - 3 days a week in the office Monday to Wednesday

£23.58 PAYE or £29.44 umbrella

As a Homeowner Services Officer, you will be responsible for delivering a high-quality, customer-focused service to homeowners, ensuring compliance with contractual obligations and the performance standards set by the housing association. You will provide a legally compliant and professional lease management service to a diverse portfolio of leasehold, shared ownership, and freehold customers.

This role requires the effective management of key leasehold and homeowner processes, including (but not limited to) Section 20 consultations, lease enforcement actions, fire risk assessment follow-up actions, and applications for alterations. You will work collaboratively with internal teams and external stakeholders, ensuring all actions are taken in line with established policies, procedures, and regulatory requirements.

What we are looking for:

We are a customer focused organisation that values both service quality and outcomes. Successful candidates will have proven customer service experience, with the ability to achieve positive outcomes and maintain high levels of customer satisfaction. You will also be able to demonstrate:

• Proven ability to manage a varied workload, meeting performance targets.
• Experience dealing with section 20 notices and queries
• Ability to develop processes and systems according to changing needs
• Good attention to detail, and application of critical thinking to identify and resolve risks.
• Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities.
• Excellent oral and written communications

Please click 'apply now' or contact me for more information.

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