Customer Service Advisor

A client of ours in the Writtle area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.30pm and paying 25,500 - 27,000 per annum depending on experience.

Key Duties include but are not limited to:

• Ensure a high level of customer service by telephone, live chat and email.
• Advising customers on the range of products.
• Processing orders over the phone.
• Resolving delivery issues and tactfully dealing with occasional complaints.
• General administrative tasks.
• Continually develop and increase product knowledge.

Skills and Experience required to be considered for this Customer Service Advisor position:

• Excellent verbal and written communication skills.
• 1+ years' experience within a customer service position (ideally within the logistics distribution and supply chain industry but this is not essential)
• Complaint handling experience.
• Positive, can-do attitude.
• Computer literate.
• Essential you are a driver with your own transport due to the location of the business.

Great Benefits to working for this company include:

• Bonus scheme
• Casual dress
• Employee discount
• Free on-site parking

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.