Service Technician

Service Technician (THIS IS NOT A ROLE IN THE "IT" SECTOR)

Our client specialises in specific verticals across the construction industry with a strong focus on securing people and property with bespoke, out-of-the-box product solutions. Operating throughout the United Kingdom and EMEA and Gulf, we partner with some of the most influential international manufacturers, ensuring that our client-base receives the best possible solutions for their requirements.

Our ability to offer unique solutions that influence change within the construction industry has driven company growth. We re not just another entrance expert we re thought leaders, industry influencers and drivers of change. It is our passion to do what s right for not only our clients and employees, but also the sectors we work within. To drive change, we work with highly commended awarding bodies such as LPCB and Secured by Design.

Your Life as a Service Technician

As a Service Technician, you will work as part of a team on servicing products to provide the business and its customers with technical support nationwide. You will accurately diagnose and remedy reported faults as efficient as practicable with minimal disruption to the customer, always maintain a professional and positive attitude to all customers, and conduct PMV visits thoroughly, ensuring all required aspects are completed to name but a few responsibilities. It is vital within this role that you demonstrate high standards of workmanship are attained to ensure quality repairs are conducted to ensure product reliability as well as continually always demonstrating their Company Values. We believe that our people are the driving force behind our company success. Within this role you will be a personable and discrete individual.

Reporting directly to our Engineering Manager, you will be a fundamental part of our team demonstrating strong engineering aptitude with excellent verbal communication skills.

What is expected from you:

• Response times are adhered to the best of your ability, consulting with the Service Schedulers before any changes are made to engineers schedules.
• Responsible for managing all spare parts carried on the van or specifically for Customers, ensuring stock levels are maintained and recorded accurately.
• Complete all required documentation in relation to the task in a timely manner.
• Being flexible with working hours, as out of hours attendance including weekends may be required from time to time.
• Working efficiently, with overnight stays where travel is prohibitive, in consultation with your line manager.
• To be responsible for identifying/testing and return of faulty parts.
• To oversee and report on van stock levels ensuring that all stock used is booked out on Worksheets / stock sheets.
• Accurate and complete timesheets are submitted in accordance with deadlines.
• Be responsible for the good care of company property, including vehicles, tools & equipment, IT equipment.
• Ensure you keep up to date with technical information and updates provided by the Technical Support Department
• Comply with the Cyber Security processes of Customers
• Provide all the necessary documentation for Security Clearance purposes.
• Schedules are always adhered to unless agreed in advance by line manager.
• Scheduled tasks are completed to the required standards.
• Vehicles, tools & equipment are respectfully looked after.
• Vehicle stocks are accurate and maintained

Desirable skills:

• Technical competence, compliant with clients requirements
• High level of attention to detail and logical approach to fault identification.
• Good geographical knowledge.

  What we do for you:

  We offer an incredible salary and a range of benefits. This role is perfect for an individual who is looking to make their mark in an already successful company. We offer working from home options with regular visits to our HQ in Yorkshire. You will receive:

• Generous annual leave plus eight bank holidays
• Birthday leave
• Company Pension Scheme
• This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach agreement to the changes.
• Life cover
• Annual leave plus BH's
• Company pension Scheme
• Healthcare plan
• Retail discounts