Technical Service Manager

Technical Service Manager

Shepperton

Salary up £65,000

Purpose of the Role

The Technical Service Manager position is responsible for a team of field engineers and service coordinators to ensure efficient and effective delivery of PPMs, Repairs and urgent works to clients.

Key Responsibilities:

• Manage a team of field service engineers and service coordinators, managing team performance and employee administration
• Oversee the planning and scheduling of service calls and preventive maintenance visits
• Ensure timely and efficient response to client service requests
• Manager any escalations from the service coordinators, resolving any complaints and issues promptly and professionally.
• Monitor service quality and client satisfaction
• Provide technical support as and when required
• Attend site visits and carry out site audits and required
• Identify opportunities to improve service profitability
• Build and maintain strong relationships with clients

General Responsibilities:

• To contribute to the development of the Company
• To work in accordance with all policies and procedures of the company
• To commit to own personal development and attend training and/or development activities as required.
• To work in accordance with relevant legislation
• To undertake any other duties and required, and as appropriate to the post.

Desired Skillset and Characteristics:

• Strong technical knowledge of HVAC systems and equipment
• Proven experience managing a team
• Excellent communication skills, both written and verbal
• Strong problem solving and analytical skills
• Strong organisational skills
• Degree or equivalent experience in an industry specific subject
• Field experience

Benefits

• Salary up to £65k
• 33 days holiday (including Bank Holidays)
• Sick Pay
• Very good Benefit Package