Outbound Customer Service Advisor

Outbound Customer Service Advisor

This is primarily an outbound function, contacting customers and network to facilitate resolution of any recalls, safety issues or pre-and post-sale activity. In return, we offer a salary of up to £27,000.Full-time, permanent role,shift requirements will fall within our opening hours of
Monday - Friday 08:00 - 18:00

Flexible hybrid working hours offered after successful probation

Generous paid holiday allowance, plus public holidays

We're looking for individuals with:

Ability to deal with challenging customers and dealers to reach positive outcomes

Previous automotive experience preferred

Excellent verbal and written communication skills, with an ability to explain information clearly and with confidence

Ability to manage own time and workload effectively and efficiently

Excellent attention to detail

High levels of empathy, and ability to put yourself in the customer's shoes

Proficient skills with MS Office, and an understanding of CRM systems and practices would be beneficial.

Drive, motivation and are enthusiastic to go above and beyond to always delight your customers.

We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and access to experience our amazing products.
With an Annual Bonus based on company performance.What you'll do

Represent this luxury product, championing a luxurious focus on customer service

Ensure the quality of data recording in all activities.

Challenge the current status quo and work with the team to identify opportunities for continuous improvement.

Handle all calls and correspondence professionally,
Thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

Make and receive calls and correspondence, which may be requests linked to campaigns and requested activity

Build up and continuously update individual specialist knowledge in relation to the Porsche products

Why Should You Apply?

Opportunity to work for a highly respected luxury brand, who strives to provide a luxury service

Competitive starting salary, with great career opportunities

Sociable working hours

Highly motivated and driven team, who are fun and friendly.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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