Senior Service Desk Analyst

• Location: Hybrid / Norwich or London
• London: £36,469 to £50,145 per annum
• National: £33,593 to £46,190 per annum
• Hours: 36 hours per week - flexible options considered
• Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025.

As a Senior Service Desk Analyst, you'll provide second-line technical support for all teams within Data, Digital, and Technology (DDaT) at Clarion. This involves handling complex incidents, service requests, and problems, serving as a technical escalation point, and bridging the gap between end-users and technical solutions. You'll work closely with technical delivery teams to ensure smooth implementation of new services and updates, requiring expertise in various technical areas.

Along with your ability to exercise excellent customer service, you'll have in-depth working knowledge of Microsoft technologies, including Windows operating systems, M365, Dynamics, Mac devices, Mac OS/iOS, and network fundamentals. You'll need proven experience leading small to medium-sized technology delivery projects, configuring and maintaining ITSM tools, and holding certifications in Microsoft fundamentals (M365, D365, Azure) and ITIL. This role also requires a solid understanding of the cyber security, business intelligence reporting, websites, and customer journeys.

With hybrid working and flexible working arrangements this could be the opportunity you've been looking for!

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Wednesday 4th March 2026 at midnight.

This is a hybrid role with a base location offered at our offices in Norwich or London. Candidates will be expected to work from the office at least one day per week. Occasional travel may be required.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.