Luxury Cruise Consultant

Luxury Cruise Consultant Needed for this prestige cruise company

My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.

Job Description

• Sales
• Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
• Deal with enquiries professionally
• Keep up to date with new products on the market, new brochures, special offers etc
• Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
• Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
• Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
• Follow up on all enquiries, quotes, brochure requests by phone or email
• Telephone selected clients with new cruise line information, event details or offers.
• Proactively develop business through consistent follow-up of sales leads

Administration

• Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
• Handle new enquiries adding names and email addresses to mailing list
• Ensure presentation of all information is in accordance with company policies
• Ensure client preferences, interests, details etc are added to client records
• Ensure appropriate information is added to Knowledge Base
• Assist with general office duties as required

Customer Relations

• Attend and host ship visits
• Attend and host client functions
• Take a leading role amongst your colleagues at clients events and for client consultations
• Develop personal relationships with clients/suppliers
• In the absence of the Reservations Manager attend to customer relations issues

Business Development

• Take an active role in proposing improvements to systems, products sold, working practices
• Be prepared to develop and act upon the proposals you make
• Working with the reservations manager, help identity training needs and be proactive in addressing these needs
• Assist and support the Reservations Manager with proactive and positive suggestions and ideas

Package

Up to 35,000

Hybrid in London

Amazing travel benefits

Interested apply here or email (url removed)