Operations Processing Supervisor

Operations Processing Supervisor - our client is looking for an ex-military experienced people manager with technical skills as the business reconditions phones, iPads, desktops on a huge scale.

Location: E11

Salary 32,000

Job Summary:

Our client is seeking an Operations Processing Supervisor to oversee the day-to-day operations of inbound processing and ensure efficient workflow within the operational team. This role will involve managing change requests from the QEC Manager and Operations Manager, resolving day-to-day employee issues, and focusing on efficiency metrics, units per hour (UPH), and the value of stock throughput.

Key Responsibilities:

Daily Operations Management:

• Oversee the day-to-day running of inbound processing operations, ensuring that all activities are carried out efficiently and according to organisational standards.
• Monitor operational performance, focusing on maximizing UPH and stock throughput while maintaining quality and safety standards.

Change Requests Oversight:

• Collaborate with the QEC Manager and Operations Manager to manage change requests, ensuring timely implementation and evaluation of changes in operations.
• Provide feedback and recommendations on process improvements based on change requests and operational observations.

Employee Management:

• Address day-to-day employee issues and concerns, fostering a positive and productive work environment.
• Provide guidance and support to team members, facilitating their development and addressing performance-related matters as necessary.

Efficiency and Performance Monitoring:

• Analyse workflow and operational metrics to identify areas for improvement, focusing on efficiency, quality, and throughput.
• Develop and implement strategies to enhance operational efficiency and effectiveness, aligning with organisational goals.

Reporting and Communication:

• Prepare and present reports on operational performance, presenting key metrics and insights to management.
• Facilitate clear communication between departments to ensure alignment on operational goals and priorities.

Shift Management:

• Work a flexible schedule, including split shifts with potential weekend and evening work required based on shift allocations and operational needs.

Qualifications:

• Proven experience in an operations supervisory role, preferably within a processing or manufacturing environment.
• Strong understanding of operational efficiency metrics and ability to analyse performance data.
• Excellent leadership, communication, and problem-solving skills, with the ability to manage a diverse team.
• Proficiency in using operational management software and tools for tracking and reporting.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.