Account Development Manager

About the role

This role is pivotal in driving our growth strategy by maximising customer relationships and is responsible for delivering a Gross Profit (GP) target.

Additionally, this role requires strong collaboration skills to partner with various departments across the business including Marketing, Sales Support and Commercial. The Account Development team are responsible for introducing new lines of business to customers, ensuring they are aware of and taking advantage of the full range of Jigsaw24 products and services, and maximising lifetime value of customer.

Key duties and responsibilities are:

• Account Development: Manage and nurture relationships with existing clients, identifying new share of wallet opportunities to upsell and cross-sell IT products and services.
• Achieve GP Targets: Meet and exceed individual GP targets through effective account management and business development activities.
• Market Research: Stay informed about industry trends, competitor activities, and market conditions to identify new business opportunities.
• Sales Reporting: Maintain accurate records of sales activities, pipeline status, and client interactions in the CRM system.
• Collaboration: Work closely with internal teams to ensure a seamless transition process for customers.
• Training and Development: Participate in ongoing training and development programs to enhance product knowledge and sales skills. Stay current with Apple's training resources and certifications.

Education, Skills, Knowledge and Experience:

• Experience: Proven experience in account development or sales, preferably within the IT or technology sector.
• Skills: Strong communication, negotiation, and interpersonal skills. Proficiency in using CRM software and other sales tools.
• Results-Oriented: Proven track record of meeting or exceeding sales targets and achieving individual GP goals.
• Technical Knowledge: A strong understanding of Apple products, including Mac, iPad, iPhone, and related software and services. Ability to articulate technical information to non-technical customers.
• Analytical: Ability to analyze market trends and data to make informed business decisions.
• Self-Motivated: Highly motivated and able to work independently with minimal supervision.
• Customer-Centric: Strong focus on customer satisfaction and building long-term relationships.

Who are Jigsaw24

We put people first in a culture that s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26 days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It s not just about filling existing vacancies it s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our about us section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.