Anti-Social Behaviour Team Leader

Permanent

Hyde is looking to recruit an Anti-Social Behaviour Team Leader.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures.

As an Anti-Social Behaviour Team Leader at Hyde, you will be working within the Anti-Social Behaviour Team to manage, supervise, and support ASB Officers, ensuring the delivery of an efficient, proactive, and reactive, customer-focused ASB service to our customers.

Responsibilities

• Manage the team to deliver an exceptional ASB Service in line with regulatory and legal requirements.
• Supervise and support ASB Officers in handling a full range of ASB cases, providing coaching and guidance on complex matters and advice on the preparation of Legal enforcement documents.
• Monitor and manage team performance to achieve KPIs and customer service standards.
• Build and maintain partnerships with internal teams and external stakeholders, including local authorities, police, and community organisations.
• Oversee the effective use of specialist equipment such as mobile CCTV and noise monitors.
• Represent the ASB service at court hearings and stakeholder and resident meetings, ensuring all legal and procedural requirements are met.
• Produce reports and feedback on complex casework to senior managers, stakeholders and partner agencies.

Skills and Experience Required

• Proven experience leading a team in a customer-focused environment.
• Strong understanding of anti-social behaviour and housing legislation and best practices.
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Proficiency in Microsoft Office and performance monitoring systems.
• Track record of managing staff performance and delivering against KPIs and team objectives.
• Experience in preparing legal documentation and attending court is desirable.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.