Resident Liaison Officer

Resident Liaison Officer -

• Salary up to 33k + package + 8% pension
• Retrofit scheme
• Driving licence / Own car is essential!

The Role:

We are looking for an experienced and motivated Resident Liaison Officer for one of the UK's Leading Property Services supporting the Retrofit work for the L&Q Contract on street properties.

Key Responsibilities:

• Act as the main liaison between residents, contractors, and the project team.
• Communicate clearly with residents about planned FRA works, access requirements, and timelines.
• Address and resolve resident queries, concerns, and complaints efficiently.
• Ensure residents, including vulnerable individuals, receive the necessary support during the works.
• Carry out pre-condition surveys and assist with resident engagement strategies.
• Maintain accurate records of resident interactions, concerns, and resolutions.
• Work closely with site and management teams to coordinate access and programme updates.
• Ensure all resident engagement aligns with health and safety protocols and company policies.

Requirements:

• Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with property maintenance, construction processes, and relevant regulations.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

• Competitive salary
• Health and wellness benefits
• Opportunities for professional development
• Collaborative and supportive work environment