Housing Finance Assistant / Income Protection Assistant

Housing Finance Assistant / Income Protection AssistantHemel Hempstead, Hertfordshire (Hybrid Working)£29,785.02 per annum + benefits Temporary, 7 Months Fixed Term (until end of February 2026) Full Time - 37 hours per week

Are you highly organised with a keen eye for detail? Do you succeed in a role where accuracy, customer service, and teamwork go hand in hand? If so, Thrive Homes wants to hear from you.

We're seeking an Income Protection Assistant to join our busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where attention to detail, process accuracy, and customer communication are key.

At Thrive, we're proud to offer a SMART working policy, giving you the flexibility to work in a way that suits you best - whether that's from our state-of-the-art offices or remotely. We're committed to empowering our people and delivering exceptional service to our customers.

Key Responsibilities

Process and post payments including Housing Benefit and Universal Credit files

Reconcile income and liaise with the Finance team on adjustments

Manage Direct Debit processes, including setup and adjustments

Verify rent changes and Universal Credit claims using the Landlord Portal

To assist with initial arrears, contact, to include former tenant arrears, recharges and sundry debts and monitor account anomalies

Order and dispatch rent payment cards

Liaise with Local Authorities and the DWP on benefit-related payments

Respond to customer and partner enquiries accurately and professionally

Support the annual rent change process

Provide support across the wider income protection team and other departments as needed

What We're Looking For

Exceptional attention to detail and accuracy in handling data

Excellent communication skills, both written and verbal

Ability to manage a busy workload and meet deadlines

Strong customer service background

Proficiency in Microsoft Office applications

Knowledge of the housing sector and welfare benefits would be beneficial

Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.

Closing date: Wednesday 30th July 2025

Interviews: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.