Lettings Coordinator

We are looking for passionate, hard-working and driven professionals looking to progress in their career and who want to be part of an innovative, vibrant, social and community-focused environment. We are looking for someone who aligns with our company values of being committed, passionate, and fun. We hope that you enjoy working in a target-driven environment and have relevant experience. You possess excellent communication skills, as well as a keen attention to detail.

Key Responsibilities

• Meet and greet clients in the office and set the tone for future correspondence
• Answer calls in a positive yet professional manner
• Deal with the day to day office administration tasks
• Ensure the office is well equipped to function effectively and efficiently
• Assist new starters with setting up emails, computer, phoneline and Jupix accounts
• Oversee deal progression and references
• Issue landlords with T&C's, then upload them to Jupix. Then record the landlords fee on his/her Jupix Card too
• Organise pre tenancy compliance including Gas Certs, EPC's, EICR's, Inventories and Cleans prior to new tenants moving in. Everything must be recorded correctly on Jupix
• Arrange for the Tenant's Deposits to be registered
• Prepare Tenancy Agreements and How to Rent Guides
• Receipting tenants move in monies on Jupix
• Arrange Let Only works such as Gas Certs, EPC's, EICR's when prompted on Jupix
• Issue Let Only Renewal Tenancy Agreements and relevant documents
• Respond to Google reviews
• Reconcile client deposit account monthly
• End Tenancies as per Jupix prompt
• Instruct Accounts to release deposits to tenants at the end of the tenancy but not to get involved in any disputes, etc.
• Any other reasonable requests

Essential Requirements

• Excellent communication skills
• Meticulous organisational skills
• Confidence and being able to build/enhance relationships with clients. Clients will need to buy into you and the service provided
• Ability to prioritise, use initiative and being proactive in providing solutions to potential issues
• Customer service centric with an attitude that nothing they ask is too much
• Motivated to learn and develop skills to progress within the company
• Working well to deadlines and under pressure
• Being able to read situations and always looking to improve any systems and processes, where required
• Happy to work within a team and equally as strong working independently

Desirable Requirements

• Experience in Lettings or other customer service-based roles
• Enjoy working at a fast pace with high volumes
• Enjoy working in a target driven environment
• Employee Benefits
• Competitive Salary
• Additional paid day off for your birthday
• Annual European City Break
• Team Building Excursions & Socials
• Employee of the Month Rewards
• Tw Big Company Socials Per Year - Christmas Party and Summer Party
• NEST Pension Scheme (3% employer contribution)
• Training & Development