Customer Care Coordinator

About the company:

Our client is a leading property development company specializing in a diverse portfolio of residential properties across multiple locations in England.

They offer a wide range of housing options, including houses, apartments, and shared ownership properties, catering to various customer needs and preferences.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

• Process customer orders and assist with any related issues.
• Maintain regular communication and updates with customers.
• Provide general administrative support to the Head of Customer Care.
• Handle customer queries and complaints effectively.
• Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.
• Assist with contra-charging by administering timely communications
• Keep internal teams up to date with customer feedback.

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to 33k DOE. In addition to the basic salary there will be further company benefits.

About the requirements:

• Proven experience in a customer-facing role within the residential developer industry.
• First class customer service skills, expertly balancing empathy and professionalism.
• Open to challenges and skilled at providing effective solutions to concerns.
• Polite, professional, and an outstanding communicator.
• A great team player who are supportive of colleagues
• Able to act quickly and make decisions.
• Proficiency in IT systems, including customer relationship management (CRM) tools.
• Committed to fostering Diversity and Inclusion in the workplace.