Resettlement and Community Link Worker

About us at Hounslow

We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.

Our Benefits

If you join us, you'll have access to a range of employee benefits. Read more about these here.

About The Role

This is an exciting opportunity to join Homelessness, Independence and Preventative Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to provide practical interventions and support to resettle individuals and families to enhance their ability to live independently. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.

About The Team You'll Be Working In:

• This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
• This role is to help and support resettle individuals and families to enhance their ability to live independently. You develop and deliver creative outcome led support to promote personal independence and resilience and reduce the need for statutory interventions.
• You work proactively and collaboratively to prevent and resolve crisis, identifying early warning signs where accommodation may be at risk
• You are confident to visit residents in their homes and other settings, and work from different locations in the Borough. You are able to have challenging conversations with residents and other professionals while maintaining a customer focus to achieve successful resettlement outcomes.
• Work in a person-centred way, carrying out holistic assessments and investigations to capture housing, health, social care, financial and employment needs and working proactively with other agencies to ensure those needs are met.
• Think creatively and decisively to find and implement bespoke solutions across services who have conflicting agendas to integrate, resettle, promote personal independence and build resilience of residents with complex needs.

About You:

1. You have experience of working in a multi-disciplinary way in a customer orientated environment involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits.
2. You are a great communicator to engage effectively with a broad range of people to influence, motivate, negotiate and persuade and you quickly build trusting relationships with complex individuals, and other professionals, to empower residents to build resilience and gain and maintain their independence.
3. You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful resettlement, community integration, and corporate preventative outcomes, using proactive and creative solutions.
4. You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, while you research and apply relevant legislation and policy to complex and contentious cases and make decisions confidently.
5. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.
6. You preferably have a current driving licence but can travel independently around the Borough to carry out home visits and meet residents and other professionals in community settings.

Essential for the Role

Basic DBS check is required for the role.

If the points below resonate with you, we'd love you to put in an application:

• Are you passionate about customer services?
• Are you an experienced homelessness professional?
• Are you looking to working in a forward thinking and progressive housing department?

Read more about the work you'll be doing in the Role Profile.

The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:

Email:

Interviews for this job will be held on 20th and 21st March 2025.

Closing date - 14th March 2025.

To apply, please visit our website via the button below.