Neighbourhood Manager

Shape the services that help residents feel safe, heard and supported.

As a Neighbourhood Services Manager at the Royal Borough of Kensington and Chelsea, you'll lead a team dedicated to delivering the housing services that residents rely on every day.

Working Style:

You'll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

You'll manage a team of Neighbourhood Service Coordinators (Housing Officers), making sure that residents across our housing stock receive a consistent, high-quality service. This includes providing supervision and support to your team, building strong working relationships with local services, and working together to resolve issues with care and professionalism.

You'll lead from the front - whether that's responding to safeguarding concerns, working with your officers on complex tenancy matters or helping to improve estate environments. Alongside housing colleagues, you'll work with teams across repairs, environmental services and capital works, ensuring that residents are well-informed and feel listened to.

You'll also take the lead on performance monitoring, using insight to drive improvement and help shape a more joined-up and inclusive approach. Engaging with residents - including at meetings and community events - will be a key part of your role, alongside responding to Member enquiries and complaints in a timely, thoughtful way.

For further details, please review the Job Description and Person Specification

What you'll bring

You'll have strong leadership skills and experience managing a frontline housing team, with a clear understanding of tenancy and leasehold management, housing legislation and the challenges faced by social housing residents. Just as importantly, you'll bring empathy, focus and a calm, solutions-based approach to managing difficult situations.

We're looking for someone who leads by example - a confident communicator who can build trust with residents and bring out the best in others. You'll be used to working across services, forming effective partnerships with agencies like Adult Social Care, community safety and mental health. A housing qualification (CIH Level 3 or above, or equivalent) is desirable or appropriate experience and knowledge in tenancy and leasehold management.

You'll be someone who believes in listening to residents and empowering your team - and who wants to help shape a housing service that truly reflects our communities.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

You'll be joining a team that's committed, experienced and working hard to deliver services residents can trust. This is a role with real scope to make an impact - not only on individual lives, but on how we evolve and improve as a housing service.

You'll have the opportunity to shape your team, develop your leadership skills and grow your career in a council that supports progression and values collaboration. We're looking for someone who wants to lead with care, bring fresh thinking and help drive meaningful, lasting change.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

As a Neighbourhood Services Manager, you'll help build stronger relationships with residents, rebuild trust where it's been lost, and ensure that housing services continue to evolve in response to what people need and expect.

Interview details and role requirements

Interviews will be held week commencing 28th July 2025.

This role requires a basic DBS.

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.