IT Manager - 3rd Line Support

IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London.
Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed).
Education Sector experience preferred
Must be Eligible to work in the UK

The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support.
Role will support 240 staff & 800 students.
Will consider a Senior IT Engineer with Education Sector experience

Skills Experience Required:

• IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience.
• 2nd Line / 3rd Line IT Support experience - hands-on.
• MS 365 Administration.
• Windows 11/10.
• Support of End User Devices - iPhone, iPads, Android & Tablets.
• MDM - Intune, or similar MDM tool.
• Apple, MAC - limited support required.
• Audio/Visual Devices - i.e., Projectors & Interactive Displays etc.
• Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience.
• Hardware & Software support - installation, configuration & deployment.
• Network Printers.
• Security - Firewall, AV, Web Filters & Security Policies.
• IP Telephony support.
• iSAMS - desirable experience.
• Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support.
• Excellent communication skills.
• Good organizational skills & proactive approach.

Working Hours:
On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home.

Benefits Package:
25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.